(TIXT) TELUS International - Ratings and Ratios

TELUS International is a global company that specializes in designing, building, and delivering digital solutions to enhance customer experience. With operations spanning across the Asia-Pacific, Central America, Europe, Africa, North America, and internationally, the company provides a wide range of digital experience solutions. These include AI and bots, omnichannel customer experience, enterprise mobility solutions, cloud contact center, big data analytics, platform transformation, and UX/UI design. By leveraging these solutions, businesses can create seamless and personalized interactions with their customers, driving loyalty and revenue growth.

The company's customer experience solutions are equally comprehensive, encompassing work-from-home arrangements, contact center outsourcing, technical support, sales growth and customer retention, healthcare and patient experience, and debt collection. This allows businesses to outsource non-core functions, focus on their core competencies, and improve overall customer satisfaction. Additionally, TELUS International offers IT lifecycle services, including cloud platform solutions, managed IT services, application development and management, quality assurance and testing, system operations, and IT service desk. These services enable businesses to streamline their IT operations, reduce costs, and enhance efficiency.

TELUS International also provides advisory services, which include digital strategy, customer experience process consulting, data and customer analytics, workforce management, learning excellence solutions, and business and process transformation. These services help businesses navigate the complexities of digital transformation, identify areas for improvement, and develop strategies to drive growth and innovation. The company's back office and automation solutions, such as robotic process automation, talent acquisition, finance and accounting, and supply chain management, further enable businesses to optimize their operations and improve productivity.

In the area of trust, safety, and security, TELUS International offers content moderation and social media community management, as well as fraud prevention and detection. These services are critical in today's digital landscape, where businesses must protect their customers' personal data and prevent online threats. The company's AI data solutions, which include data collection and creation, data annotation, data validation and relevance, and linguistic annotation for various types of data, are also noteworthy. These solutions enable businesses to develop and train AI models, driving innovation and competitiveness in their respective industries.

TELUS International serves a diverse range of industries, including technology and gaming, communications and media, ecommerce, financial services and financial technology, healthcare, travel and hospitality, and automotive. This breadth of expertise allows the company to develop tailored solutions that meet the unique needs of each industry. With its headquarters in Vancouver, Canada, and operations around the world, TELUS International is well-positioned to support businesses in their digital transformation journeys. As a subsidiary of TELUS Communications Inc., the company leverages its parent company's resources and expertise to deliver high-quality solutions to its clients.